Royal Mail Delivery Information UK
Whilst Royal Mail always try to deliver your parcel as quickly as possible there may occasionally be external factors that affect this which we are not responsible for. Royal Mail orders are subject to processing times which can be up to 4 working days. Tracking numbers are provided once your order has been processed and collected by Royal Mail.
All Royal Mail orders are sent fully tracked, Royal Mail will attempt to deliver either to your door, safe place, or a neighbour. Once this has been done and your tracking is displaying as delivered, we will consider the parcel delivered.
If you claim to not of received your order despite the tracking saying it has been delivered by Royal Mail or claim the parcel has been damaged we will launch an investigation with Royal Mail which can take up to 14 days. Upon completion of the investigation, we will let you know the outcome. If Royal Mail confirms that your parcel was delivered using evidence such as a GPS match or verbal confirmation then we may not provide a replacement.